Contact Us
Have questions about ShinyRank? Need help with SEO or GEO optimization? We're here to help. Reach out and we'll get back to you within 24 hours.
How to contact ShinyRank: Send an email to laura@shinyrank.io for support, questions, or feedback about our SEO and GEO optimization services. We respond to all inquiries within 24 hours during business days. Whether you need help getting started, have technical questions, or want to provide feedback, we're here to help you optimize your content for both Google search rankings and AI citation.
The best way to reach us is via email. We check our inbox regularly and aim to respond to all messages within 24 hours during business days (Monday through Friday).
Email Address
laura@shinyrank.ioGetting Started
Questions about how to use ShinyRank, understanding your scores, or implementing our recommendations.
Technical Support
Issues with analysis, account access, or technical problems you're experiencing.
Billing & Plans
Questions about pricing, subscription plans, billing, or upgrading your account.
Feature Requests
Ideas for new features, improvements, or feedback on how we can make ShinyRank better.
SEO & GEO Advice
General questions about SEO optimization, GEO strategies, or best practices for content optimization.
Partnership Inquiries
Interested in partnerships, integrations, or working together? We'd love to hear from you.
Response Time
We aim to respond to all emails within 24 hours during business days (Monday through Friday). For urgent issues, we'll do our best to get back to you even faster.
What to Include
To help us respond faster, please include: your account email (if applicable), a clear description of your question or issue, any relevant URLs or screenshots, and what you've already tried (if troubleshooting).
Business Hours
Our support team is available Monday through Friday, 9:00 AM to 5:00 PM EST. We typically respond to weekend emails on the next business day.
You might find the answer you're looking for in our resources:
Key Takeaways
Here's what you need to know about contacting ShinyRank:
- Email: laura@shinyrank.io is the best way to reach us for all inquiries
- Response time: We respond within 24 hours during business days (Monday through Friday)
- What we help with: Getting started, technical support, billing questions, feature requests, SEO/GEO advice, and partnership inquiries
- Before contacting: Check our FAQ page for answers to common questions
- Include in your email: Your account email (if applicable), clear description of your question, relevant URLs or screenshots, and what you've already tried
- Business hours: Monday through Friday, 9:00 AM to 5:00 PM EST
We're committed to providing excellent customer support and helping you succeed with SEO and GEO optimization. Don't hesitate to reach out—we're here to help!